FAQ
How do I book a class?
Create an account on www.EPICycleStudio.com or the EPICycle Studio app for iOS or Android, purchase a class credit (first time ride is $5) on the buy page, then choose your class, your bike, and book! You can book into any class using our EPICycle Studio app or through our website.
Can I pick my own bike?
When booking a class to reserve, you can choose your own bike.
When can I sign up for classes?
Classes go live every Sunday at 12:00pm for the following Tuesday-Monday.
How long is each class?
Each class is 45 minutes. In addition to full choreography cycling, each class has an upper body weight track and a cool down/stretch.
Do you provide towels?
We place a complimentary towel on your bike for every ride.
Do you provide shoes?
We provide complimentary cycling shoes for you to use for every ride at EPIC if you do not own your own cycling shoes. If you would like to bring your own, our bikes pedals are LOOK Delta and SPD compatible.
Do you have water?
We have a water station that dispenses cooled filtered water, so you can fill up your own bottle. We also have bottled water for $1.
Do you have lockers?
We provide complimentary lockers that you are more than welcome to place your belongings in located before the cycling room.
Can I book a bike for my guest?
You can book your guest using your own credits by booking them under “guest” when booking the class. Unlimited monthly members get a certain number of guest passes per month.
How early should I arrive to class?
Please arrive 10-15 minutes before class to ensure you can put your belongings away, get set up properly, and warm up. If it’s your first time, please arrive at least 15 minutes before class.
What is the Cancellation/No Show Policy?
Cancellations within 12 hours before class and no shows will result in a loss of credit. Unlimited members will be charged $12 for a late cancellation if cancelling within the 12 hour window and $15 for no shows.
What happens if I arrive late to class?
The cycling room doors will be closed 1 minute before class start time. Late arrivals will only be permitted inside after the first warm up song as a safety precaution and to respect other riders. After the first warmup song, riders will not be allowed in the class. This will result in a loss of credit.
Do you have showers?
We have one shower to use, as it is a first come first serve basis.
Am I allowed to bring my phone into the cycling room?
We do not allow phones in the cycling room. Please keep it with your belongings in your locker. If you must bring your phone in, please put it on “do not disturb mode” and refrain from using it during class as it may disturb the instructor and fellow riders.
Are there height/weight requirements?
Our Stages SC3 bikes can accommodate riders between 4’9” to 6’ 10” with a maximum recommended weight capacity of 350 lbs.
How old do you have to be to take a class?
Guests must be at least 13 years old to take a class.
What is your Refund Policy?
We do not provide refunds on class credits or memberships. If you have remaining credits that you do not wish to use, you can use them on a guest. If you have purchased a retail item that you need to return, the item must be unworn to receive a refund within 30 days of purchase.
You can view all of our terms + Conditions HERE
Do you hold private events?
Yes, we offer private rides for birthdays, celebrations, etc! Please contact us at [email protected] if you have any questions about pricing and availability.
